Terms of Sale and Refund Policy

These Terms of Sale explain how you can buy a licence for software products developed by TRANSOFTGROUP LLC ("TRANSOFTGROUP", "we", "us") on transoftgroup.com. Use of the software products is governed by our End User License Agreement.

PART A. TERMS OF SALE

1. Who sells to you

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all such orders: it accepts payment, issues invoices and receipts, answers payment-related questions and handles refunds. Your purchase is also subject to the Paddle Buyer Terms.

Software products bought on Adobe Commerce Marketplace are sold under that marketplace's terms.

2. Prices and taxes

  • Prices on product pages are shown in US dollars (USD), excluding taxes.
  • Taxes (VAT, sales tax, etc.) are calculated by Paddle at checkout based on your country; you see the final amount before you pay.
  • We may change prices for new purchases and renewals. A price change does not affect a period you have already paid for. We notify active subscribers of a price change before their next renewal.

3. What you get

  • A non-exclusive licence to use the software product within the scope stated on the product page; if no scope is stated, on one production installation (one domain).
  • Updates and technical support for 12 months from the date of purchase (the "subscription period"), unless the product page states otherwise.
  • A licence key and download instructions sent to the email address used at checkout, normally within minutes after successful payment.

4. Subscription and renewal

  • Paid software products are sold as an annual subscription.
  • The subscription renews automatically at the end of each 12-month period: Paddle charges the payment method you used, at the price current on the renewal date, unless you cancel before that date. Where required by law, Paddle sends a reminder before renewal.
  • If you do not renew, you may keep using the installed version of the software product under the License Agreement, but you will no longer receive updates or support.

5. Cancellation

You can cancel at any time via the link in your Paddle order email or at paddle.net. Cancellation stops future renewals; access to updates and support continues until the end of the paid period.

6. Invoices

Paddle issues the invoice or receipt for your order. Businesses can enter their company name and tax number at checkout.

7. Governing law

These Terms of Sale and our obligations regarding the licence are governed by the laws of Ukraine. The sale and payment via Paddle are governed by the Paddle Buyer Terms. Nothing in these Terms limits mandatory consumer rights under the law of the consumer's country of residence.

8. Contact

For questions, write to office@transoftgroup.com or use the contact form on our website.

PART B. REFUND POLICY

We want you to be satisfied with our software products. If a product does not work for you, you can ask for a refund under the conditions below.

1. 14-day refund window

  • You may request a full refund within 14 days of the purchase.
  • If the problem is technical, please contact our support first: most installation, compatibility or configuration issues can be fixed quickly.
  • After 14 days, payments are non-refundable.

2. How to request a refund

Submit your request at paddle.net or reply to your Paddle order email. Please include your order number and the email used at checkout. Paddle returns the money to your original payment method; the time for funds to arrive depends on your bank or payment provider.

3. What happens after a refund

  • The licence for the refunded period ends, and the licence key is deactivated.
  • You must remove the software product from your installation and stop using it, as set out in the License Agreement.
  • Fees for custom development, installation or configuration services already performed are not refunded.

4. When a refund may be refused

  • The request is made after the 14-day window.
  • There are signs of abuse, such as repeated purchases and refunds of the same product.
  • The licence was revoked for breach of the License Agreement.

Nothing in this Policy limits your statutory consumer rights. Paddle, as Merchant of Record, may also grant refunds under its own Buyer Terms.

Company details

  • Company name: TRANSOFTGROUP LLC (ТОВ «ТРАНСОФТГРУПА»).
  • Company code (EDRPOU): 31960143.
  • Registered address: 8 Pryashivska-Bichna St., Mukachevo, Zakarpattia region, 89600, Ukraine.
  • Email: office@transoftgroup.com.