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Why AI shopping is no longer an option, but a necessity: A guide for business owners

Ecommerce FEB 4, 2026

If you've used ChatGPT or Google's AI search recently, you've probably noticed something interesting: these AI assistants don't just answer questions anymore. They're starting to help you shop. Ask about the best running shoes for beginners, and you might get specific product recommendations with prices and purchase links. This isn't science fiction; it's happening right now.
But here's the important question for business owners: Is AI-integrated shopping the next evolution of e-commerce, or is it just another overhyped technology trend that will fade away? Let's cut through the noise and look at what's really happening.

Why AI Shopping Is Gaining Real Momentum
The numbers tell a compelling story. According to recent studies by Semrush, AI-powered search is projected to significantly impact traditional SEO traffic patterns by 2028. That's not a distant future. It's just around the corner.
Think about how your customers shop today. Many still start with Google, type in a query, click through multiple websites, compare prices, read reviews, and eventually make a purchase. It's a process that can take hours or even days.
Now imagine a different scenario: a customer asks an AI assistant for a recommendation, gets personalized suggestions based on their specific needs, and completes the purchase — all within one conversation. No browser tabs, no comparison shopping fatigue, just a simple, guided experience.
This shift is already underway. ChatGPT launched direct purchasing capabilities in late 2025, with Etsy products available immediately and over a million Shopify merchants joining the platform. Google introduced its Universal Commerce Protocol in January 2026, with major retailers already on board.
The question isn't whether this will happen, but how quickly — and whether your business will be ready.

How AI Shopping Actually Works
Let us break this down in simple terms. When you ask an AI assistant about a product, it doesn't just pull random information from the internet. Behind the scenes, there are protocols and standards that allow AI platforms to communicate with e-commerce websites, access product information, check inventory, and even facilitate purchases.
Two major players have introduced protocols to make this happen:
OpenAI's Agentic Commerce Protocol (ACP) enables ChatGPT to interact directly with online stores, access product catalogs, and help users complete transactions without leaving the chat interface.
Co-developed by OpenAI and Stripe, this open-source protocol uses structured API approaches that allow ChatGPT to send product queries, receive structured product data (including prices, availability, and specifications), and initiate checkout flows.
Payment integration includes Stripe, PayPal, Apple Pay, and Google Pay.
As of early 2026, U.S. ChatGPT users can purchase directly from Etsy, with over a million Shopify merchants joining the ecosystem.
Google's Universal Commerce Protocol (UCP) was unveiled in January 2026 as an open standard co-developed by Google and Shopify, with endorsement from over 20 major retailers and payment providers.
UCP creates a standardized way for AI systems to communicate with e-commerce platforms, handling:
product discovery cart management checkout inventory checks post-purchase support.The protocol is modular and designed to work with REST APIs, allowing merchants to expose only the capabilities relevant to their business while maintaining control over payments, order management, and customer relationships.
The beauty of these protocols is that they're open standards designed for interoperability. This means you're not locked into a single vendor or ecosystem. It's like having a universal translator that allows different AI systems to speak the same language when it comes to shopping.

What This Means for Your Business
If you run an online store or manage e-commerce for a company, here's what you need to understand: being visible in AI search results requires a different approach than traditional SEO.
GEO Optimization Is the New SEO
Just as you optimized your website for Google search, you now need to optimize for Generative Engine Optimization (GEO).
This means structuring your product information so AI systems can easily understand and recommend your products. Google's Rich Results Test validates your structured product data markup, helping ensure your products are properly formatted for AI-powered search and shopping features.
Protocol Support Is Essential
Your website needs to support these commerce protocols. Major platforms are already on board.
Shopify co-developed UCP with Google and provides native integration for merchants through their Agentic Storefronts feature, launched in 2026.
Major retailers including Walmart, Target, Etsy, Wayfair, and others have endorsed UCP implementation, along with payment processors like Visa, Mastercard, Stripe, PayPal, and Adyen.
Whether it's OpenAI's ACP or Google's UCP, these integrations will determine whether AI assistants can actually recommend and sell your products.
For technically inclined teams, both protocols are open-source with public documentation where specifications and implementation guides can be reviewed.

What About Magento / Adobe Commerce?
If you're running on Magento or Adobe Commerce, both UCP and ACP implementation requires more technical work compared to platforms with native support — but it's entirely achievable.
Here’s what your development team should consider:
Custom Protocol Integration
As of January 2026, official Magento modules for UCP and ACP are not yet widely available in the Magento Marketplace. Merchants will need to either build custom integrations using protocol specifications or wait for community-developed extensions. Monitor the Magento Marketplace and relevant GitHub repositories for emerging solutions.
API Endpoint Architecture
Both protocols require exposing standardized REST API endpoints that AI systems can use to query products, check inventory, manage carts, and process checkouts. Magento already has robust native REST and GraphQL APIs — these must be mapped to protocol requirements.
Protocol Discovery
According to UCP and ACP specifications, discovery files (similar to .well-known standards) must be published at the domain root. These JSON files inform AI agents about store capabilities and endpoint locations.
Payment Integration
Both protocols support major payment providers including Google Pay, PayPal, Stripe, and others. Existing payment gateway integrations must be configured to handle AI-initiated purchase flows.
Testing and Validation
Refer to official OpenAI and Google documentation for validation requirements and testing guidelines. Testing tools and validation services are still evolving as protocols mature.
The implementation requires technical expertise and careful planning, but it positions your Magento store to be discoverable and transactional through AI shopping assistants.

Payment Integration Still Matters
The checkout experience needs to be seamless. If an AI recommends your product but the payment process is complex, you'll lose the sale.
Make sure your payment providers are compatible with these new shopping flows.

The OpenAI Approach: Shopping Meets Conversation
In September 2025, OpenAI launched direct shopping capabilities in ChatGPT, signaling that AI shopping isn't just an experiment — it's becoming a business model.
Their approach focuses on making shopping feel like a helpful conversation rather than a transactional process.
Instead of browsing categories and filtering options, customers describe what they need in natural language. The AI asks clarifying questions, understands context (like budget constraints or specific requirements), and provides tailored recommendations.
It's like having a knowledgeable salesperson available 24/7 — except this one never gets tired or pushy.

What You Should Do Now
Don't panic, but don't ignore this either. Here's a practical approach:
Audit your product information
Make sure your product descriptions, specifications, and metadata are comprehensive and structured. AI systems need good data to make good recommendations.
Research protocol integration
Platforms like Shopify, Walmart, Target, and others already support UCP natively. For Magento / Adobe Commerce, open-source modules are under development. WooCommerce and BigCommerce are also working on integrations for both protocols.
Test how you appear
Use Google’s Rich Results Test and Gemini AI analyzer to see how your products appear in AI-driven environments.
Stay informed
The landscape is evolving rapidly. Follow Google’s UCP resources and emerging standards from the Agentic Commerce community. Star relevant GitHub repositories to track updates.

What You Should Know Before Jumping In
AI-integrated shopping isn’t perfect, and there are real concerns to consider:
Lost Analytics Visibility
In traditional e-commerce, you can track every step of the customer journey. With AI shopping, much of this happens inside conversations you can’t see.
No Decision-Making Insights
You may not know whether users didn’t buy because of price, description, shipping, or something else entirely.
Competitive Disadvantage Mysteries
If an AI recommends a competitor instead of you, understanding why is difficult. Traditional analytics gave answers — AI shopping introduces new question marks.

So, Is It Hype or the Real Deal?
Here’s our honest assessment after years in the tech industry: AI-integrated shopping is real, and it’s happening faster than many businesses realize.
It won’t replace traditional e-commerce overnight, but it will become a powerful new channel — potentially faster than previous shifts because it fundamentally changes discovery and purchasing behavior.

The Bottom Line
AI-integrated shopping isn’t just hype. It’s a fundamental shift in how people discover and buy products online.
The businesses that prepare now will have a significant advantage.
You don’t need to rebuild your entire operation. Start small, understand the protocols, optimize your product data, and be ready to adapt.
The future of shopping is conversational — and your products need to be part of that conversation.
The question isn’t whether AI shopping will succeed.
It’s whether your business will be visible when customers start asking AI for recommendations in your category.

Need Help Getting Started?
Implementing AI shopping protocols can seem overwhelming, especially without native platform support or with complex custom integrations.
We can help with:
UCP and ACP implementation strategies
Technical feasibility assessments and development planning
Product data optimization for AI discoverability
Custom integration development and testing
Contact us to discuss how to position your business for the AI shopping era.
We’ll help you navigate the technical requirements and create an implementation plan that fits your timeline and resources.

Independence Day

Team life AUG 24, 2025

Independence is about the freedom to choose, the belief in the future, and the power to shape our own history. This choice wasn’t made overnight — it was forged through centuries and carved into history by the courage of our ancestors and today’s heroes. No force can erase the thousand-year history of our nation.
We are Transoftgroup — a 100% Ukrainian IT company, born the same year as Ukraine’s independence. We remember our beginnings: a small team of dreamers taking their first steps into the IT world. Today, we are a team of over a hundred professionals, working for Ukraine and the global market.
Our path has always been about believing in an idea whose time has come. That’s why, even in the darkest moments, we don’t stop. We continue to build the future — creating new technologies, new solutions, and new opportunities. Every line of code, every project, every idea contributes to the greater pattern of Victory.
In times of new challenges, we stand with our country in the fight for freedom: some with weapons in their hands, others through dedicated work, supporting the Armed Forces, and paying taxes. We have no right to surrender to doubt, to stop, or to give up. It is our faith in the future and the daily efforts of each of us that bring us closer to Victory.
We believe in a strong and free Ukraine ahead — a place where, with even greater determination, we will grow our ideas and bring them to life.
We are open to partners who want to replace hostile software and embrace innovative Ukrainian IT solutions — secure, modern, and built for growth.
Because we are Transoftgroup. We create prospects that shape the future — for our clients, for our team, and for our country.

Happy Independence Day, Ukraine!
You have been, you are, and you will be. Together we will stand, we will win, and we will flourish.

The month of inviolability — report on the performed team work

Team life MAR 30, 2022

During 35 days of heroic resistance, we spent UAH 533,000 to help, and also bought a car for the anti-sabotage group on the front line.

All employees together with our foundation financially support the Armed Forces and regularly engage in volunteer activities: from weaving nets and helping the volunteer headquarters of the city to providing everything necessary for our fighters and supporting the initiatives of Ukrainian manufacturers:

— we have repeatedly purchased medicines, equipment, tools and food for the 128th Brigade
— purchased thermal imagers and batteries
— provided food for conductors and children who spent several days at the stations without food
— collected clothes for the orphanage and warm clothes for the checkpoints
— supported the initiatives of the workshop that makes anti-tank spikes and hedgehogs, as well as volunteers who make bulletproof vests
— hid funds to the Nikolaev and Kiev zoos where now the greatest difficulties with the maintenance of animals
— financially assisted the Armed Forces and sent funds to those affected by the war

And in the first days we helped with accommodation to colleagues who moved to us from hot spots.

At the same time, our programmers, who continue to work and support the country's economy, are also fighting on the information front - blocking and destroying enemy sites and fake saboteurs.

And 5 of our colleagues are currently in the ranks of the Armed Forces and are defending the country at the forefront - in Zaporizhia, Luhansk and Volyn.

Everyone in their place is doing an important thing and brings us closer to a common goal.
Together to victory!
Everything will be Ukraine!

The first charitable project of the «We care» Foundation

Team life FEB 1, 2022

Last week we shared the news about opening of the Charitable Foundation «We care», founded by Transoftgroup. And today we are happy to tell you about our first project, which was implemented with the support of colleagues.

Such an initiative was to raise funds for the needs of the elderly. We joined the Caritas Retirement Charitable Catholic Lunch and purchased:

products (butter, pasta, tomato paste, rice, boiled sausage, cabbage, beets);
dishwashing detergents;
disposable tableware;
garbage bags.

The collection exceeded our expectations, so we decided to help the nursing home in Rakoshin.

Until 2020, we visited the elderly twice a year. Our help was not only to help with deeds, but also with words, because support and simple conversations with the older generation — he showed concern for them.
There are 20 people living in the house, so we brought guests for each of them and helped with my money, bought new bedding.
Now, the place of visitors from COVID-19 is impossible, but we have found another way out — we have prepared for all packages with sweets.

The package included:
bananas, tangerines;
waffles «Artek», cookies «For tea»;
candies «Daisy», candies «Caramelkino», candies «Citrus mix».

And also we bought detergents and disinfectants.

Thank's our colleagues for the prompt assistance and all assessments, thank you for your indifference to such important matters!

«We care» — Transoftgroup opens a Charitable Foundation

Team life JAN 24, 2022

Since 2016, Transoftgroup has implemented many social and charitable initiatives, most of which were aimed at helping orphanages and children with special needs, wounded soldiers and families of victims of the ATO, as well as helping hospitals and nursing homes, and people with disabilities.

With the support of the team, you can give hope for the best and help those who have done the most.
In 2022, we decided to change the format and improve our work, so we created a charity fund "I do not care" so that each of the colleagues could achieve its activities.

After all, our help is not only about strength, it is about all the resources we have and can share: help with deeds, words or ideas.

We believe that as a group we can help and help whoever needs it, so we offer to be a part of our project and join in creating small good deeds together!